At Biz Ninjas, your satisfaction is our top priority. We understand that sometimes, a purchase doesn’t work out. That’s why we offer a straightforward return and refund policy. If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

Contact Information

Biz Ninjas
2095 Bristlecone Dr,
Colorado Springs, CO 80919,
United States
Email: [email protected]

Return & Exchange Conditions

• Eligibility Window: To be eligible for a return or exchange, you must initiate the process within 30 days from the date you received your order.
• Condition of Item: Returned items must be in the same condition that you received them, unused, and in their original packaging. Items that have signs of use or are damaged will not be eligible for a return or exchange.
• Proof of Purchase: Please include a copy of your receipt or proof of purchase with your return.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as digital downloads and other digital products. Please get in touch if you have questions or concerns about your specific item.

Return Shipping

• Free Return Shipping: We offer free return shipping on items returned due to an error on our part or if the item arrived damaged or defective.
• Customer’s Remorse: If you are returning an item due to buyer’s remorse (change of mind), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Label: We will provide you with a shipping label for returning your item. Please follow the instructions provided to ensure a smooth return process.

Refunds

Once we receive your return, we will inspect the books and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment immediately. You will receive the credit within a certain amount of days (normally within 5 business days), depending on your card issuer’s policies.

Exchanges

If you are exchanging an item, the replacement item will be sent to you free of charge once we receive the original item. Please note that exchanges are subject to inventory availability.

No Restocking Fee

We do not charge a restocking fee on any returns or exchanges.

How to Initiate a Return or Exchange

1. Contact us at [email protected] to inform us that you wish to return or exchange your product.
2. We will provide you with detailed instructions on how to proceed, including information on how to print your return shipping label.

Questions

If you have any questions regarding our return and refund policy, please contact us at [email protected]. Our customer service team is dedicated to ensuring that your return process is as smooth and hassle-free as possible.